Welcome to the website of Shenzhen Right Laser Technology Co., Ltd. 

TEL+86 0755-36698520

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After-sales service

pre-sale service 

1. Provide professional consulting services: provide customers with information and consultation on products, prices, technologies, industry solutions, etc.

2. Provide sample service: create samples for customers for free and mail them to customers; 

3. Provide inspection and reception services: customers can make an appointment to visit our exhibition halls, factories and customer use sites, visit the company on-site inspection, the company provides professional reception staff. 

After-sales service

1. Right Laser is responsible for free installation, commissioning and free training of technical personnel for the equipment purchased by customers to ensure that users can master the equipment operation methods as soon as possible and put them into use as soon as possible 

2. Right Laser provides one-year free warranty and lifetime maintenance for the products purchased by users. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company is responsible for free repairs, and the required replacements are provided by the company for free (except for consumable parts). If the warranty period is exceeded, the maintenance fee will only be charged at the cost price; 

3. From the date of purchase, users can enjoy free software upgrade service for life; 

4. After-sales service personnel and after-sales service department

    1) After-sales service personnel are all senior professional and technical personnel of Right Company. After formal training by the company, they will work alone after passing the exam.

    2) The after-sales service department is equipped with a service car shuttle, which is fast and efficient. 
    3) After receiving the equipment failure notification, the after-sales department will reply within half an hour within the Pearl River Delta if the equipment is not working properly, and dispatch personnel to the site within 3 hours to solve the problem; According to the specific situation, dispatch the after-sales personnel to the scene to solve the problem within 12 hours. (If the start-up cannot be produced normally, the after-sales personnel communicate with the customer and rush to the scene within the time required by the customer).

5. Right provides 7 * 24 * 365 round-the-clock full service throughout the year, there are special staff on duty during holidays.

On-sale service
1. Honesty and fairness: No matter the size of the contract, whether you are a new customer, or an old customer, regardless of domestic customers, or foreign customers, we will treat with integrity and fairness;

2. Quality and quantity: For each equipment ordered by the customer, we will strictly abide by product standards and conduct multiple quality inspections. Unqualified products will not be shipped.

After-sale customer return visit and service file management

1. Right's designated person calls back to customers on a regular basis to understand the operation and use of the machine.

2. Right regularly sends someone to check the machine for free.

3. Record the details of each visit and establish a complete customer service file.

Service philosophy

Satisfying customers, providing customers with first-class products, first-class quality and first-class service.
Professional: Professional team provides professional services
Enthusiasm: treat every customer with enthusiasm from beginning to end
Fair: Regardless of the amount of the contract, regardless of the new and old customers, regardless of domestic and foreign customers are treated fairly
Efficient: high efficiency, respect every minute of the customer
Rigorous: Rigorous attitude and working style
Responsibility: full of responsibility, putting customer needs in the first place
Service Guarantee
    Adhere to the "customer first" and "market-oriented" positive real laser, more than 40% of the total number of employees are marketing and service personnel. At present, the company has established a perfect market service system, with more than 40 offices in the country, distributed in the main central cities of China, and fully realized "close to users, extended services. The nationwide sales and service network ensures that Right Laser responds promptly and quickly to customer needs.
   The premise of "customer first" is stable and reliable product quality and advanced technology. Right Laser has passed ISO9001 quality management system certification, ISO14000 environmental management system certification, OHSAS18001 occupational health and safety management system certification and other authoritative certifications. Many products such as laser marking machine, solid laser marking machine, solid laser welding machine and so on have obtained international CE certification.

    In order to ensure the perfect service work, Right Laser has a sound customer file management system, each customer has an independent file, and each service work will be recorded in detail. In addition, Right Laser has established a perfect service supervision system, with a unified code of conduct and assessment standards to ensure first-class service quality and standardization of service processes.