After-sales service
1. Right Laser is responsible for free installation, commissioning and free training of technical personnel for the equipment purchased by customers to ensure that users can master the equipment operation methods as soon as possible and put them into use as soon as possible
2. Right Laser provides one-year free warranty and lifetime maintenance for the products purchased by users. During the warranty period, if the equipment fails and the parts are damaged (except for human factors and force majeure factors), our company is responsible for free repairs, and the required replacements are provided by the company for free (except for consumable parts). If the warranty period is exceeded, the maintenance fee will only be charged at the cost price;
3. From the date of purchase, users can enjoy free software upgrade service for life;
4. After-sales service personnel and after-sales service department
1) After-sales service personnel are all senior professional and technical personnel of Right Company. After formal training by the company, they will work alone after passing the exam.
2) The after-sales service department is equipped with a service car shuttle, which is fast and efficient.
3) After receiving the equipment failure notification, the after-sales department will reply within half an hour within the Pearl River Delta if the equipment is not working properly, and dispatch personnel to the site within 3 hours to solve the problem; According to the specific situation, dispatch the after-sales personnel to the scene to solve the problem within 12 hours. (If the start-up cannot be produced normally, the after-sales personnel communicate with the customer and rush to the scene within the time required by the customer).
5. Right provides 7 * 24 * 365 round-the-clock full service throughout the year, there are special staff on duty during holidays.